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- This is the Becker's
Healthcare Podcast, created

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by the team of Becker's Healthcare,

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a multimedia company devoted to the people

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who power us healthcare.

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Four new 15 minute episodes
are released daily containing

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industry news analysis
and thought leadership.

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From powerful healthcare
decision makers Support our show

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by leaving it a five star rating
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or other platforms you use.

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It's a chance to tell us
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and act on your feedback.

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Thanks for listening.
Now here's the episode.

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- This is Chanel Bunger

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with the Becker's Healthcare Podcast,

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and I'm recording live at the
eighth annual Becker's Health

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it Digital health and RCM
conference in Chicago.

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Right now I'm sitting with
Evie Puyo from Inmed Systems.

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Uh, Evie, thank you so
much for joining me.

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Can you please take a moment
and introduce yourself

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and tell us a bit about your background?

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- Absolutely. Thank you for
having me. Good afternoon.

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Um, well, I'm an executive board advisor

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and I support community hospitals with

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digital transformation strategy

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and policy development
surrounding workforce, wellness

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and patient experience,
especially with the nurses,

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especially in the emergency rooms.

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- All right. Thank you so
much. And moving forward,

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what is your growth
strategy for the next year

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or two? Yeah,

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- Over the next year or two.

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Um, the cool thing is that,
um, during Covid I got to work

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with my team at my firm

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and we started a work tech
SaaS startup out in Boston.

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And I'm on their executive board

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and can say that they're
looking for early adopters

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for their core product, which is an app

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that automates discussions
with emergency room nurses

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and patients as they wait
for various visit updates.

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The vision is to help
nurses workday quality,

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psychological safety and wellness.

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And right now, and the,

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it looks like the timeframe
is within the next year

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or so, they will be validating
their customer acquisition

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and product delivery
strategies just to make sure

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that operationally not only
are we looking out for them,

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but we're looking out for
ourselves on the team as well.

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And I'm on the steering
committee, um, for culture

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and personal development

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as we look at our next few or first hires.

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- Got it. And can you tell
us about the most exciting

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and impactful initiative

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or project you're working on right now?

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- Oh my gosh, yes. So I'm super
excited about an application

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for connected customer experience

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and that supports
interoperability in healthcare,

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which we've been talking about for years.

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But just imagine this,
imagine you getting paid

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to help improve your customer service

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or your experience while you're
there at the visit in real

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time getting services from your doctor.

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So in essence, as a patient,
you provide feedback

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and that data is very valuable, not only

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to your doctor's office so

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that they can make the right improvements,

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but it's also important for them so

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that they can improve services
across the board no matter

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which visit you go to at
any of their locations.

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I mean, it's so much more valuable

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to everyone than paper surveys.

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And so we're really
excited about this project.

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There'll be more to come on that soon.

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- Thank you. And I appreciate
your time today, but

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before I let you go, I
have one more question.

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What is the most important
thing healthcare executives

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should do now to make sure
their organizations are

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successful in the future? Oh,

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- Wow.

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Um, this is a labor of passion and love

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and so much, um, care for

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everyone who's in the
healthcare ecosystem.

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All the stakeholders from
executives all the way down

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to the front lines,

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and those who support patient
care as well as physician, um,

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ability to deliver amazing
high quality care is just

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remember that people are the bottom line.

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You have productivity,
you know, investments

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for productivity, for
efficiencies, um, investments

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that you want to be profitable
so that you're competitive

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and, um, considerations in policy for

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high quality business operations.

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But don't forget to treat your
employees like customers too.

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Your patients like partners.

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And the system itself
is a healthy service hub

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of the community that it stands in.

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It shouldn't be a scary
place, not a greedy place,

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but an awesome community
resource for human healing

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and a partner to individuals

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and their families as
they grow, go through all

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of their life stages

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and know that they can rely on you

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for quality health management
through their lifecycle.

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- Perfect. Thank you so much.

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And Eby, I wanna thank you again

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for joining me today on
the Becker's Healthcare

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podcast. It was a pleasure. Oh

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- My gosh.

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Likewise. Y'all are a blessing.
Thank you for having me.

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- It's so important for leaders
at the top of organizations

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to keep learning, stay
sharp, grow their networks

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to help our audience better
do this in a more simplified,

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personalized, and meaningful way.

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