1 00:00:05,155 --> 00:00:07,205 - This is the Becker's Healthcare Podcast, created 2 00:00:07,205 --> 00:00:08,365 by the team of Becker's Healthcare, 3 00:00:08,485 --> 00:00:10,245 a multimedia company devoted to the people 4 00:00:10,265 --> 00:00:11,565 who power us healthcare. 5 00:00:11,835 --> 00:00:14,645 Four new 15 minute episodes are released daily containing 6 00:00:14,845 --> 00:00:16,605 industry news analysis and thought leadership. 7 00:00:16,605 --> 00:00:18,485 From powerful healthcare decision makers. 8 00:00:18,555 --> 00:00:21,125 Support our show by leaving it a five star rating 9 00:00:21,125 --> 00:00:23,925 and review on Apple Podcast or other platforms you use. 10 00:00:24,075 --> 00:00:25,925 It's a chance to tell us what you like about the show 11 00:00:25,945 --> 00:00:27,165 and act on your feedback. 12 00:00:27,165 --> 00:00:29,125 Thanks for listening. Now here's the episode. 13 00:00:30,875 --> 00:00:33,405 - This - Is Kate Cruz, recording live at the eighth annual 14 00:00:33,725 --> 00:00:35,245 Becker's Health, it Digital health 15 00:00:35,265 --> 00:00:37,165 and RCM conference in Chicago. 16 00:00:37,625 --> 00:00:39,245 I'm sitting here with Michelle Stansberry. 17 00:00:39,485 --> 00:00:40,805 Michelle, can you please introduce yourself 18 00:00:40,805 --> 00:00:42,045 and tell us a bit about your background? 19 00:00:42,275 --> 00:00:45,805 Sure. Well, one, I appreciate, um, you having me on, um, 20 00:00:45,805 --> 00:00:48,325 have always appreciated the podcast that you all put on. 21 00:00:48,325 --> 00:00:50,925 They're very, very good. But this is Michelle Stansberry. 22 00:00:51,285 --> 00:00:54,165 I am the Vice President of Innovation 23 00:00:54,345 --> 00:00:58,245 and IT applications at Houston Methodist, of course, 24 00:00:58,245 --> 00:00:59,365 that's in Houston, Texas. 25 00:00:59,665 --> 00:01:03,525 Um, very large, um, health system that, um, 26 00:01:03,685 --> 00:01:05,405 provides services to the Houston 27 00:01:05,465 --> 00:01:06,645 and surrounding communities. 28 00:01:06,995 --> 00:01:09,445 Awesome. Thanks for sharing and I'm excited to learn more. 29 00:01:09,945 --> 00:01:11,245 Can you share some about your growth 30 00:01:11,565 --> 00:01:12,725 strategy for the next couple years? 31 00:01:13,355 --> 00:01:17,085 Sure. It, you know, it, um, and, 32 00:01:17,085 --> 00:01:19,045 and I'll speak to it from the innovation perspective 33 00:01:19,405 --> 00:01:22,805 'cause uh, you know, traditional it, I also take care of 34 00:01:22,805 --> 00:01:24,285 with all the application suites, 35 00:01:24,285 --> 00:01:26,005 but very excited about what we're looking at 36 00:01:26,005 --> 00:01:27,205 overall with an innovation. 37 00:01:27,305 --> 00:01:29,605 And there's kind of three populations 38 00:01:29,605 --> 00:01:31,285 that we are really focused in on. 39 00:01:31,305 --> 00:01:32,445 And one, it's our patients. 40 00:01:33,025 --> 00:01:37,365 Um, how can we make sure that the journey they experience 41 00:01:37,365 --> 00:01:40,805 with Houston Methodist is one the way that they want it? 42 00:01:40,805 --> 00:01:43,205 Because everyone's journey is slightly different 43 00:01:43,665 --> 00:01:47,565 and that the ease of gaining services from us is 44 00:01:47,905 --> 00:01:49,485 as easy as possible. 45 00:01:50,145 --> 00:01:52,565 So, and that could be many different ways. 46 00:01:52,985 --> 00:01:55,525 And so we're really focused in on the problems of, 47 00:01:55,545 --> 00:01:58,445 of ensuring the ways that we're doing that for our patients 48 00:01:58,445 --> 00:02:00,405 and our new consumers are the best. 49 00:02:00,825 --> 00:02:02,325 The other is our clinicians 50 00:02:03,445 --> 00:02:05,905 and the EMRs have been really, really great. 51 00:02:06,015 --> 00:02:07,705 They're great for data . 52 00:02:07,825 --> 00:02:09,825 I, yeah, I know, I, I can, I can, you know, 53 00:02:10,465 --> 00:02:12,305 probably if a physician was sitting right here next 54 00:02:12,305 --> 00:02:13,585 to me going, I don't think so, 55 00:02:13,925 --> 00:02:16,665 but you know, we, we've had some, we had someone describe it 56 00:02:16,665 --> 00:02:19,265 as a pure disaster that that was a . 57 00:02:19,425 --> 00:02:21,305 I dunno that I would say it's a pure disaster. 58 00:02:21,415 --> 00:02:25,305 What I would say is it provides the opportunity to, um, 59 00:02:25,335 --> 00:02:27,985 work in an environment that is 60 00:02:28,535 --> 00:02:30,425 guiding you on best practices. 61 00:02:30,425 --> 00:02:33,065 Mm-Hmm. . And it's also the data 62 00:02:33,095 --> 00:02:34,225 that is collected 63 00:02:34,725 --> 00:02:37,985 of what's putting in has been a tremendous help overall 64 00:02:38,005 --> 00:02:39,145 for the healthcare community. 65 00:02:39,145 --> 00:02:40,705 Definitely. So I would say that, yes. 66 00:02:40,845 --> 00:02:43,665 Now , is it a burdensome to our clinicians 67 00:02:43,665 --> 00:02:45,505 because they're the ones having to put in all the data. 68 00:02:46,045 --> 00:02:49,985 Um, and hence what I'm, what one of our other pieces is 69 00:02:50,445 --> 00:02:53,105 how can we ease that journey 70 00:02:53,325 --> 00:02:55,545 and make it more efficient for our clinicians 71 00:02:55,605 --> 00:02:58,425 and allow them to do what they went to school for, 72 00:02:58,975 --> 00:03:00,485 which was to take care of patients. 73 00:03:00,595 --> 00:03:02,005 They didn't go to learn how to type 74 00:03:02,005 --> 00:03:03,565 and enter in data into a computer. 75 00:03:03,565 --> 00:03:04,965 Mm-hmm, , right. For the EMR. 76 00:03:05,425 --> 00:03:08,725 But if you can make that process easier for them, either 77 00:03:08,725 --> 00:03:11,645 through voice, so they're having a, a conversation 78 00:03:11,675 --> 00:03:13,365 with the overall patient 79 00:03:13,465 --> 00:03:16,005 and then the data's automatically collected into the system 80 00:03:16,005 --> 00:03:17,725 form, wouldn't that be great? 81 00:03:17,725 --> 00:03:20,365 Mm-Hmm. . Um, so those are the, the, one 82 00:03:20,365 --> 00:03:22,765 of the other things is how can we increase the efficiencies, 83 00:03:23,265 --> 00:03:25,365 um, by automating things 84 00:03:25,365 --> 00:03:27,045 that make it easier for our clinicians. 85 00:03:27,305 --> 00:03:28,325 And then the other is, 86 00:03:28,485 --> 00:03:30,205 I would say we're really just looking at 87 00:03:30,325 --> 00:03:31,725 efficiencies as a whole. 88 00:03:32,675 --> 00:03:34,735 So everyone's heard about ai. 89 00:03:35,515 --> 00:03:38,575 Um, I think everyone's exploring how can they use ai. 90 00:03:39,115 --> 00:03:42,415 Um, the interesting part is AI's been around for a while. 91 00:03:42,885 --> 00:03:44,135 It's not like it's brand new. 92 00:03:44,415 --> 00:03:47,455 I think everyone's just now exploring about chat GBT. Yes. 93 00:03:47,455 --> 00:03:48,575 And everything else that's out there. 94 00:03:48,635 --> 00:03:50,535 But the other pieces of AI and machine learning 95 00:03:50,675 --> 00:03:52,575 and large language mo, those have been around. 96 00:03:53,115 --> 00:03:56,575 And so a lot of vendors have really captured ways in order 97 00:03:56,595 --> 00:03:58,215 for you to use that information. 98 00:03:58,995 --> 00:04:00,455 And we're doing that in order 99 00:04:00,475 --> 00:04:02,855 to increase overall the efficiencies 100 00:04:03,395 --> 00:04:05,615 by not having humans have to do those things, 101 00:04:05,995 --> 00:04:08,855 but having the systems be able to capture that 102 00:04:09,115 --> 00:04:11,295 and provide back data that allows them 103 00:04:11,295 --> 00:04:12,655 to make the right decisions. 104 00:04:13,035 --> 00:04:14,495 So there's probably three big areas 105 00:04:14,495 --> 00:04:17,735 that we're being focused on overall in, in our innovation. 106 00:04:17,795 --> 00:04:21,015 And I really see that expanding as we continue on on 107 00:04:21,015 --> 00:04:22,655 that journey from probably the next couple of years. 108 00:04:22,885 --> 00:04:24,375 Yeah, that's really interesting. 109 00:04:24,375 --> 00:04:25,535 Thanks for kind of breaking that down. 110 00:04:25,935 --> 00:04:27,215 I have a question about kind of like 111 00:04:27,215 --> 00:04:28,695 that patient demographic that you mentioned. 112 00:04:28,695 --> 00:04:33,055 You said, and you know, 100% accurate how, you know, 113 00:04:33,335 --> 00:04:34,615 patients have different preferences for 114 00:04:34,615 --> 00:04:36,495 how they receive care, how they schedule, how they, 115 00:04:36,515 --> 00:04:37,975 you know, interact with the healthcare 116 00:04:37,975 --> 00:04:39,135 system and its technology. 117 00:04:40,135 --> 00:04:41,855 I mean, there's a million different ways that 118 00:04:41,855 --> 00:04:43,815 that can transpire, right? 119 00:04:44,235 --> 00:04:47,055 How is, is there, you know, specific technology 120 00:04:47,055 --> 00:04:51,695 that has helped kind of sift through some of that? 121 00:04:51,875 --> 00:04:55,855 How are you figuring out a person's preferences? 122 00:04:56,235 --> 00:04:57,295 Are you just asking them, 123 00:04:57,355 --> 00:04:58,855 is there technology that helps with that? 124 00:04:59,525 --> 00:05:02,295 Well, um, I will say we do have focus group sessions 125 00:05:02,295 --> 00:05:03,855 where it is that we learn from some 126 00:05:03,855 --> 00:05:06,255 of the things from our patients, some of the items we pilot, 127 00:05:06,955 --> 00:05:09,695 um, new technologies that we bring in. 128 00:05:09,995 --> 00:05:11,575 One, I will give you just an example. 129 00:05:11,675 --> 00:05:13,655 Now it's a little bit older. We've used it for a while. 130 00:05:14,075 --> 00:05:16,535 Um, and I know one of my colleagues was here this yesterday 131 00:05:16,535 --> 00:05:18,535 talking to she, so she might've brought this up. 132 00:05:19,035 --> 00:05:22,315 But we've become a society 133 00:05:22,455 --> 00:05:26,355 who likes instant gratification on whatever it is 134 00:05:26,655 --> 00:05:29,475 and using our cell phones to be able to do that. 135 00:05:30,335 --> 00:05:31,355 No one likes to have 136 00:05:31,355 --> 00:05:32,795 to be on a computer if they don't have to. 137 00:05:33,705 --> 00:05:34,915 Most of us are really busy. 138 00:05:35,055 --> 00:05:36,515 So we've gotten very used to texting. 139 00:05:36,905 --> 00:05:39,915 Well it used to be a while back you would get your 140 00:05:40,115 --> 00:05:41,995 reminders by telephone. 141 00:05:42,495 --> 00:05:44,355 Um, and no one really liked those either. 142 00:05:44,355 --> 00:05:45,635 It was like, oh, as soon as you'd 143 00:05:45,635 --> 00:05:46,715 hear it, you just delete it. 144 00:05:46,795 --> 00:05:48,635 I don't need to. Well, guess what? 145 00:05:48,715 --> 00:05:50,515 A lot of times what happened then you would forget about 146 00:05:50,515 --> 00:05:52,195 your appointment and we'd have a lot of no-shows. 147 00:05:52,495 --> 00:05:54,835 So we found a solution that could do texting, 148 00:05:55,865 --> 00:06:00,445 text reminders, and you tell if, if that's your preference. 149 00:06:00,465 --> 00:06:02,045 If you want text, you want email 150 00:06:02,105 --> 00:06:03,125 or you still want phone, 151 00:06:03,155 --> 00:06:05,205 most people do prefer the text reminders. 152 00:06:05,665 --> 00:06:06,885 We quickly put that in. 153 00:06:07,385 --> 00:06:09,365 It really helped with our no show rate. 154 00:06:09,505 --> 00:06:12,285 But the thing that we transitioned very quickly was we made 155 00:06:12,285 --> 00:06:13,685 it bidirectional texting. 156 00:06:14,355 --> 00:06:16,965 Okay. So not only did you get the reminder, 157 00:06:17,185 --> 00:06:18,285 but it didn't work. 158 00:06:18,505 --> 00:06:20,685 We will now allow you to, you could cancel it, 159 00:06:20,785 --> 00:06:22,925 you could reschedule it, you could do all of that. 160 00:06:23,465 --> 00:06:25,325 And now here recently we're working on 161 00:06:25,345 --> 00:06:27,725 how can you just schedule an appointment by texting? 162 00:06:28,035 --> 00:06:30,765 Yeah. The other piece that we um, 163 00:06:30,985 --> 00:06:34,005 are working on is text base. 164 00:06:34,215 --> 00:06:35,525 We're really, we're, we're starting 165 00:06:35,525 --> 00:06:37,285 to delve into what does it look like? 166 00:06:37,665 --> 00:06:39,485 Is text-based care? Mm-Hmm . 167 00:06:39,665 --> 00:06:42,325 Now there's other kind of individuals 168 00:06:42,325 --> 00:06:44,365 or organizations who are out there doing it. 169 00:06:44,945 --> 00:06:46,805 Um, but we wanna make it seamless. 170 00:06:46,865 --> 00:06:48,165 You start off in text-based care, 171 00:06:48,215 --> 00:06:49,365 maybe they can solve your problem. 172 00:06:49,385 --> 00:06:53,005 If not, do you need to go to one of our same-day clinics 173 00:06:53,025 --> 00:06:55,245 or do you need to go to an urgent care center or whatever. 174 00:06:55,995 --> 00:06:58,565 That whole process. Then if you didn't need to go, 175 00:06:59,625 --> 00:07:01,755 well let's go ahead and schedule for that appointment so 176 00:07:01,755 --> 00:07:03,555 that you can get in right away for our same day clinic. 177 00:07:04,175 --> 00:07:05,795 So that's what I'm talking about. 178 00:07:06,115 --> 00:07:07,315 Everyone's wanting that convenience 179 00:07:07,775 --> 00:07:10,155 and that instant, how can I get the care that I need 180 00:07:10,155 --> 00:07:11,355 and the way that I want it. 181 00:07:11,855 --> 00:07:13,795 And I think you're always gonna find, there's certain people 182 00:07:13,795 --> 00:07:14,995 that want the phone call. 183 00:07:14,995 --> 00:07:16,675 Of course I'm just comfortable with the phone calls. 184 00:07:17,255 --> 00:07:18,395 So we just wanna make sure 185 00:07:18,395 --> 00:07:20,155 that we're providing all aspects of that. 186 00:07:20,265 --> 00:07:22,155 Yeah. And that's really important to remember just 187 00:07:22,155 --> 00:07:24,115 because like you said, there are still people who want 188 00:07:24,115 --> 00:07:25,395 that phone call and maybe there's someone 189 00:07:25,485 --> 00:07:26,515 first an email . 190 00:07:26,515 --> 00:07:28,235 So I mean, and if that's the case, 191 00:07:28,305 --> 00:07:29,515 then you wanna reach them there. 192 00:07:29,755 --> 00:07:30,995 So, and I'm like you. I'm like, 193 00:07:30,995 --> 00:07:32,155 no, no, no, just send me the text. 194 00:07:32,155 --> 00:07:35,155 Yeah, that's all I need. I mean, to each their own , 195 00:07:35,895 --> 00:07:37,835 can you tell us about the most exciting 196 00:07:38,215 --> 00:07:39,435 and impact initiative 197 00:07:39,455 --> 00:07:40,955 or project you're working on right now? 198 00:07:41,595 --> 00:07:44,555 I, I would probably say it has to do with our care redesign. 199 00:07:45,095 --> 00:07:48,915 Um, and most organizations, right 200 00:07:48,915 --> 00:07:52,475 after COVID had really suffered from staffing, right? 201 00:07:52,575 --> 00:07:54,595 And keeping nurses and having enough nurses. 202 00:07:55,095 --> 00:07:56,675 And that's kind of how it generated. 203 00:07:57,025 --> 00:07:58,755 We'd already been working on looking at a couple 204 00:07:58,755 --> 00:08:00,355 of different solutions, um, 205 00:08:01,105 --> 00:08:03,515 that would provide some functionality. 206 00:08:03,975 --> 00:08:05,915 But it really kind of have, has taken off. 207 00:08:06,015 --> 00:08:08,315 And I would say it's in really kind of three parts. 208 00:08:09,015 --> 00:08:13,035 One is, um, providing virtual services 209 00:08:13,895 --> 00:08:15,475 to our patients. 210 00:08:15,525 --> 00:08:19,135 While in-house, and I wanna caveat this, a lot 211 00:08:19,135 --> 00:08:21,575 of these solutions, most people are starting off with doing 212 00:08:22,135 --> 00:08:24,895 hospital at home or providing home care services. 213 00:08:25,795 --> 00:08:28,175 We knew we had to provide 214 00:08:30,125 --> 00:08:33,815 nursing services or type services that nursing would handle. 215 00:08:33,955 --> 00:08:36,015 So we said, why not try these solutions in 216 00:08:36,015 --> 00:08:37,695 house, learn from them. 217 00:08:38,075 --> 00:08:40,895 If we get the process down very easily, we'd be very, 218 00:08:41,125 --> 00:08:43,615 we'd set up to be able to do this other process at home. 219 00:08:44,775 --> 00:08:48,055 So when we started off with the virtual nursing 220 00:08:49,035 --> 00:08:52,015 and it was basically, we already have a virtual command 221 00:08:52,015 --> 00:08:55,565 center set up in our hospital that manages, um, 222 00:08:55,705 --> 00:08:57,125 our virtual ICU program. 223 00:08:57,825 --> 00:09:00,525 It also offers, um, teles sitting services. 224 00:09:01,105 --> 00:09:03,805 So we said if we were to take some 225 00:09:03,805 --> 00:09:05,005 of the nurses from the floor 226 00:09:05,465 --> 00:09:08,325 and they did a time study to see what caused that nurse 227 00:09:08,625 --> 00:09:11,045 so much, you know, things that they were having to do well, 228 00:09:11,045 --> 00:09:12,285 they found out that admits 229 00:09:12,285 --> 00:09:15,125 and discharges to coming in your admin, I'm having 230 00:09:15,125 --> 00:09:16,685 to ask you all these questions to find out 231 00:09:16,685 --> 00:09:17,765 and discharges, let's go 232 00:09:17,765 --> 00:09:19,205 through all your instructions and everything. 233 00:09:19,475 --> 00:09:21,325 It's normally taken about 45 minutes. 234 00:09:21,705 --> 00:09:23,085 And it was only because they were 235 00:09:23,085 --> 00:09:24,205 being interrupted all the time. 236 00:09:24,655 --> 00:09:26,245 Nurse call, they've gotta go to another room. 237 00:09:26,505 --> 00:09:27,965 So they said, let's take that off 238 00:09:28,585 --> 00:09:30,165 and let's provide it virtually 239 00:09:30,895 --> 00:09:32,165 while the patient's in the room. 240 00:09:32,225 --> 00:09:34,565 You log in, we go through your admits and discharges. 241 00:09:34,565 --> 00:09:37,045 They're now able to get through it within 10 242 00:09:37,265 --> 00:09:39,805 to 12 minutes and it's dedicated. 243 00:09:40,385 --> 00:09:44,485 Um, nurses love it and our patients absolutely love it. 244 00:09:44,505 --> 00:09:47,685 So that's one, creating efficiencies now that most 245 00:09:47,685 --> 00:09:49,405 of in those tasks is what I remember. 246 00:09:49,405 --> 00:09:50,725 I talked about it being taken off. 247 00:09:51,045 --> 00:09:52,205 The nurses can do what they like. 248 00:09:53,165 --> 00:09:55,185 The other piece is, is we're really looking now, 249 00:09:55,185 --> 00:09:57,345 how can we expand it since we have it. 250 00:09:58,205 --> 00:10:01,545 The other is, um, biomed, biomed devices. 251 00:10:02,285 --> 00:10:04,065 So we're working with an organization. 252 00:10:04,375 --> 00:10:05,785 They've got a device 253 00:10:05,785 --> 00:10:07,825 that's about the size of a half, half dollar. 254 00:10:07,855 --> 00:10:09,705 It's a patch puts onto you 255 00:10:09,805 --> 00:10:11,585 and it collects vital signs information. 256 00:10:12,465 --> 00:10:17,205 And so it, instead of we're looking at Q4 vitals, who wants 257 00:10:17,205 --> 00:10:18,805 to be woken up in the middle of the night when they 258 00:10:18,805 --> 00:10:19,845 have to take your vital signs? 259 00:10:20,515 --> 00:10:22,005 This is taking your vitals. 260 00:10:22,265 --> 00:10:23,965 We get it every hour on the hour. 261 00:10:24,425 --> 00:10:28,525 It has an alert watch that basically if you go out 262 00:10:28,525 --> 00:10:30,405 of parameters based on those vitals, 263 00:10:30,785 --> 00:10:32,685 our virtual command center is watching it. 264 00:10:33,185 --> 00:10:35,485 Um, so if something happens, they're able to quickly 265 00:10:35,585 --> 00:10:37,565 to respond to see what's going on with the patient. 266 00:10:38,265 --> 00:10:41,255 So it's another way taking, trying to take some of 267 00:10:41,255 --> 00:10:43,135 that burden off but still collecting the data 268 00:10:43,155 --> 00:10:44,935 and understanding the patients that we need to. 269 00:10:45,355 --> 00:10:48,255 And the very last, as I would say it tell is this AI 270 00:10:48,255 --> 00:10:51,015 component and we're utilizing it in our ORs. 271 00:10:51,875 --> 00:10:54,735 And so we're trying to create the efficiencies in our ORs. 272 00:10:54,735 --> 00:10:56,495 And what it is, it's camera technology. 273 00:10:57,085 --> 00:10:58,175 It's constantly watching 274 00:10:58,755 --> 00:11:02,575 and it's seeing how long has it taken you to set up the, 275 00:11:02,675 --> 00:11:05,375 or get all the equipment, everything else set up, 276 00:11:05,715 --> 00:11:08,135 the case rolls in, you finish it, then 277 00:11:08,135 --> 00:11:09,775 how long is it taking them for ev them 278 00:11:09,775 --> 00:11:11,455 to get everything cleaned up and turn around. 279 00:11:11,955 --> 00:11:13,295 So it provides data. 280 00:11:13,515 --> 00:11:14,655 One, it has to learn the, 281 00:11:14,835 --> 00:11:17,095 or learn all the equipment in the or. 282 00:11:17,095 --> 00:11:20,135 But then it begins to tell you, here's opportunities for you 283 00:11:20,135 --> 00:11:23,255 to gain efficiencies so that then you could turn that or, 284 00:11:23,315 --> 00:11:24,735 and be able to do more cases. 285 00:11:25,385 --> 00:11:28,135 Those are like three promising technologies for us 286 00:11:28,135 --> 00:11:29,695 that we are absolutely looking at. 287 00:11:29,715 --> 00:11:32,735 And how can we expand it and use it for other things. 288 00:11:33,145 --> 00:11:35,255 Those are just three that we know it's today. 289 00:11:35,315 --> 00:11:37,855 But once you have it, you can begin to really look at 290 00:11:37,855 --> 00:11:40,015 how you can, um, expand it across your organization. 291 00:11:40,245 --> 00:11:43,095 Well, and something that really stuck out to me, you know, 292 00:11:43,095 --> 00:11:45,695 in each of those examples is the 293 00:11:46,695 --> 00:11:48,055 strategic implementation of it. 294 00:11:48,055 --> 00:11:49,695 Especially with your virtual nursing. 295 00:11:50,115 --> 00:11:52,615 You know, you mentioned starting that at the bedside first 296 00:11:52,715 --> 00:11:53,725 or like in-house 297 00:11:54,265 --> 00:11:57,125 and you know, I feel like a lot of people are trying to, 298 00:11:57,185 --> 00:11:58,965 you know, reach people in their homes right away. 299 00:11:59,025 --> 00:12:01,845 But obviously that, you know, creates issues that Mm-Hmm. 300 00:12:01,885 --> 00:12:04,125 , there's not someone there in person to solve. 301 00:12:04,225 --> 00:12:05,485 And so kudos to you 302 00:12:05,485 --> 00:12:07,485 and your team for being smart about that. 303 00:12:07,505 --> 00:12:09,245 And it sounds like it's really been paying off. 304 00:12:10,005 --> 00:12:11,805 Michelle, I've loved our time speaking today. 305 00:12:11,805 --> 00:12:12,805 Before I let you go, 306 00:12:12,955 --> 00:12:15,605 what is the most important thing healthcare executives 307 00:12:15,605 --> 00:12:16,725 should do now to make sure 308 00:12:16,725 --> 00:12:19,205 that their organizations are successful down the road? 309 00:12:20,485 --> 00:12:22,605 I would say stay focused on solving the problems 310 00:12:22,605 --> 00:12:23,965 that you're having in your organization. 311 00:12:24,245 --> 00:12:26,085 I know sometimes people can, um, 312 00:12:26,865 --> 00:12:29,045 get excited about new technology that's out there 313 00:12:29,205 --> 00:12:30,605 'cause it looks very promising. 314 00:12:30,985 --> 00:12:32,365 But if it's not solving a problem 315 00:12:32,365 --> 00:12:34,365 that you currently have in your organization 316 00:12:34,455 --> 00:12:36,335 today, put it on a shelf. 317 00:12:36,625 --> 00:12:38,375 Don't discard it because it's actually, 318 00:12:38,375 --> 00:12:39,855 if it looks promising technology, 319 00:12:40,315 --> 00:12:43,765 but put it on a shelf in case you look at it, you look 320 00:12:43,765 --> 00:12:45,205 and you need it, um, afterwards. 321 00:12:45,305 --> 00:12:49,775 But I I, I find that, you know, 322 00:12:50,565 --> 00:12:52,145 if you're not really focused on 323 00:12:52,535 --> 00:12:55,465 what the problems in your organization, then 324 00:12:57,255 --> 00:12:58,265 what, what are you doing? 325 00:12:58,265 --> 00:12:59,265 What is innovation about? 326 00:12:59,405 --> 00:13:00,945 How are you trying to transform your, 327 00:13:01,335 --> 00:13:02,865 your overall health system? 328 00:13:02,925 --> 00:13:05,425 And I would say, um, I keep telling everyone 329 00:13:05,425 --> 00:13:07,945 that's the biggest driver for us in our organization. 330 00:13:08,265 --> 00:13:11,105 'cause look, healthcare has got lots of problems. It does. 331 00:13:11,205 --> 00:13:12,985 Mm-Hmm. . And, um, I think if we could all 332 00:13:12,985 --> 00:13:13,985 collectively work together 333 00:13:14,085 --> 00:13:15,625 and one of the things that we've done is 334 00:13:15,625 --> 00:13:17,585 that we hold periodically these open houses 335 00:13:17,725 --> 00:13:19,225 and have people come in and learn from us. 336 00:13:19,825 --> 00:13:21,345 'cause we all should be sharing too. Yes. 337 00:13:21,565 --> 00:13:22,905 And seeing how we could help Yep. 338 00:13:22,905 --> 00:13:25,385 Instead of just holding it internally. Yeah. 339 00:13:25,405 --> 00:13:27,705 And that's been one of the amazing things about this 340 00:13:27,705 --> 00:13:30,585 conference that's been going on is all the knowledge being 341 00:13:30,585 --> 00:13:32,785 shared and you know, I feel like, you know, 342 00:13:32,785 --> 00:13:35,145 in the conversations I've had, it's incredible 343 00:13:35,205 --> 00:13:36,505 to hear all the perspectives. 344 00:13:36,575 --> 00:13:38,505 That is the one good thing about I think conferences 345 00:13:38,505 --> 00:13:39,665 going back into person now. 346 00:13:39,665 --> 00:13:41,465 Yes. That we've all missed. Yes. 347 00:13:41,745 --> 00:13:45,945 I mean, is being able to hear the sessions, you know, talk 348 00:13:45,945 --> 00:13:47,265 with colleagues afterwards. 349 00:13:47,495 --> 00:13:49,065 Yeah. Um, and get to know each other. 350 00:13:49,305 --> 00:13:51,985 I mean, I, you know, so I have no background in healthcare 351 00:13:51,995 --> 00:13:54,105 other than like a college data entry job. 352 00:13:54,105 --> 00:13:56,625 Mm-Hmm. . And I hear, you know, I'm walking by 353 00:13:56,645 --> 00:13:59,185 and I'm not eavesdropping, but I hear a clinician, 354 00:13:59,445 --> 00:14:00,785 or I don't know if they're clinicians, 355 00:14:00,805 --> 00:14:03,065 but you know, an attendee here talking to someone else. 356 00:14:03,445 --> 00:14:05,465 And you know, I hear them like talking about 357 00:14:05,525 --> 00:14:08,905 how they're just one-on-one, like technology has 358 00:14:10,315 --> 00:14:11,965 come about different things that they've used. 359 00:14:12,265 --> 00:14:16,245 And I'm like, that wouldn't happen. It's the sharing. Yeah. 360 00:14:16,275 --> 00:14:17,525 It's the sharing of the stories 361 00:14:17,625 --> 00:14:20,285 and then sharing information and then going back. 362 00:14:20,425 --> 00:14:22,725 Yep. So you've shortcutted that process 363 00:14:22,905 --> 00:14:24,565 of maybe potentially find a solution 364 00:14:24,565 --> 00:14:26,125 for your own organization Yeah. 365 00:14:26,185 --> 00:14:28,325 Or a problem you're trying to solve. Yeah. I, I am. 366 00:14:28,605 --> 00:14:30,325 I think it's great that we've all been able 367 00:14:30,325 --> 00:14:34,005 to come back in person and I'm hoping Covid doesn't come 368 00:14:34,005 --> 00:14:36,285 back significantly again or we learned how to deal with it. 369 00:14:36,545 --> 00:14:39,565 Yes, we have, we have again, 370 00:14:39,625 --> 00:14:40,765 no background in healthcare. 371 00:14:41,885 --> 00:14:43,885 . Well, Michelle, thank you 372 00:14:43,885 --> 00:14:44,925 so much for your time today. 373 00:14:44,925 --> 00:14:46,605 It's been a pleasure. Pleasure speaking with you. 374 00:14:46,675 --> 00:14:48,765 Well, thank you for having me. Really appreciate it. 375 00:14:51,305 --> 00:14:53,885 - It is so important for leaders at the top of organizations 376 00:14:53,905 --> 00:14:56,405 to keep learning, stay sharp, grow their networks 377 00:14:56,745 --> 00:14:59,285 to help our audience better do this in a more simplified, 378 00:14:59,285 --> 00:15:00,965 personalized, and meaningful way. 379 00:15:01,525 --> 00:15:03,965 Becker's Healthcare has launched my BHC, 380 00:15:04,395 --> 00:15:06,285 it's your trusted Becker's healthcare experience 381 00:15:06,305 --> 00:15:08,565 and more with content, connections, events 382 00:15:08,585 --> 00:15:09,725 and learning opportunities. 383 00:15:10,475 --> 00:15:11,525 Join the community free 384 00:15:11,525 --> 00:15:16,365 of charge@www.my dot becker's hospital review.com 385 00:15:16,465 --> 00:15:17,285 and we'll see you there.