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- <silence> Hello everyone.

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This is Jacob Emerson
with Becker's Healthcare.

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Thanks so much for tuning
into our podcast today.

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We're thrilled to be
joined by Amy Anderson,

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who is the Vice President of
Market Development Enterprise

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and Cloud Venture at Oracle.

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Today, we're going to be
discussing driving transformation

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with cloud infrastructure.

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So Amy, thank you for taking the time

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to sit down with us today.

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- Thank you. It's my pleasure.

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- And before we dive
in here, Amy, I'd love

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to have you share a little
bit more about yourself,

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your background in healthcare,

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and what it is that
you do today at Oracle.

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- Sure. Thank you so much.

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Uh, I've been in healthcare my entire

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career, um, many decades.

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Um, currently I lead market development

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for Oracle Cloud infrastructure,

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and what that means is I'm
really driving the strategy

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and implementation of
our vertical, vertical

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industry specific solutions and value.

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Um, in my past, I have been a lobbyist.

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I've led strategy, I've worked in

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transformational consulting.

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Um, and for our, our purposes
today, I think it's important

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to note that, um, I also
led regulatory compliance

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and strategy for Kaiser
Permanente in California.

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Um, and back in my
early days, um, I helped

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craft the legislative language
that became the HIPAA law.

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So that's something that's
very important to me as we look

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to, uh, develop, you know,
high value cloud solutions

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for a highly regulated
industry like healthcare.

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And I'm thrilled to be here today.

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- Wonderful. Well, like I
said, we're glad to have you

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with us, and thanks for taking us

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through a little bit more
about your background.

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Excited to dive right in.

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So, Amy, there's been a lot

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of interest in Oracle's
acquisition of Cerner last year.

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What exactly is Oracle's
vision for healthcare overall

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and how do you view the Cerner acquisition

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fitting in with that?

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- Yeah. Well, let me tell
you, there were a lot of, um,

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raised eyebrows and questions about,

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about Oracle buying Cerner

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because many, you know,
the market really sees us

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as either a database
company, a SaaS company,

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and now with the Cerner acquisition,

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they're also looking at us

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as an EHR company, but that's not correct.

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Fundamentally, our vision

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for healthcare is really
about data, right?

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Harnessing data and
insights to drive clinical

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and operational excellence,

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and frankly, to reduce
the total cost of care.

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There's so much inefficiency
in the healthcare market,

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and healthcare data and
operations are notoriously siloed,

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and frankly, EHRs were built

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as electronic filing systems for

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that siloed environment, right?

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What I like to say is our
acquisition of, of Cerner,

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you know, it is not about
scaling an EHR, it's really about

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creating a, an open data
platform that provides access to

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the myriad types of data,
structured unstructured

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data from, you know,
streaming devices, imaging,

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and really taking that data
and making it accessible

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and deriving, you know,
insights from the data to really

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transform and innovate
around clinical, operational

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and financial operations.

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And I need to say this very
clearly, our open data platform

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and ecosystem will be EHR agnostic.

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It can bring their data and,

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and apply, you know,
solutions, AI solutions,

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natural language
processing, what have you,

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and have that data integrated into

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whatever EHR they have in their system.

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- So ultimately, Oracle's
vision for healthcare is,

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is centered on data and,

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and using that data to
reduce the cost of care

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and reduce those silos that you mentioned.

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Amy, in that vein,

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can you tell us a little bit
more about Oracle's modern data

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platform and what that means exactly?

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- Sure. Um, well, the
modern data platform is,

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I'll just walk through it.

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So why is it modern?

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Um, it's modern because
we are investing in,

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we have invested billions of dollars in r

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and d so that our customers don't have to,

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and this strategy is,
is industry specific.

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So we're building solutions

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and services that are
prebuilt for healthcare,

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for life sciences, um,
for other industries

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that include a vision service, NLP

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AI services, generative AI services.

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So that is why it's modern.

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So we have these solutions and services,

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but the data is, is our customer's data.

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Bring your own data. We
will apply the services

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and solutions against those.

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We'll help you develop algorithms.

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We have a host of incredible
partners like NVIDIA

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and Cohere, um, that we can leverage

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and our customers can
leverage to, you know,

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get quicker results and,
and, and, and impact.

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And the platform, of course,
this is the OCI platform.

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It is, it is, um, envisioned

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to be an innovation ecosystem of solutions

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that run on OCI.

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So that can include
analytics and genomics.

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Um, and, and so that

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platform play is really exciting for us,

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but it is also the environment
in which we'll provide that,

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that environment for innovation

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so our customers can innovate within it.

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But we also are working closely

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with our customers on specific use cases.

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Um, that can be, you
know, I think add value

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to the market more broadly,

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and those, those solutions
will be accessible to, to other

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customers who bring their data
that will be protected, um,

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and sequestered for their own purposes.

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And getting back to why this
is important to me, I think

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that, um, that security
particularly in, in the healthcare

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and life sciences field is so paramount so

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that we have an innovation
environment that

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builds in the types of regulations

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and policies, um,
specifically around security.

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- Yeah. So Amy mean, it
sounds like then you,

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you are making those research

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and development investments so

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that your customers do not have to, it's

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so interesting to hear
you talk about this.

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You, you mentioned specific
use cases for this technology,

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and a top concern that
we hear from payers often

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is fraud detection.

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So based off everything
we've just talked about,

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can you talk a little bit more about

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how new technology can
really help in this space?

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- Yeah, absolutely. I'm

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so glad you asked about fraud detection

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because fraudulent claims
against payers are estimated in

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the billions of dollars annually.

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And the work that we're
doing with our customers

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around fraud detection,
you know, a, a percentage

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or two in improvement could

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save the entire healthcare
system, billions of dollars.

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And, and that, and that
translates into expanding access

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to care, improving quality.

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So all of the things that
we all want to do, right?

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And let me just be clear
that we are, we are working

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with our customers around
these key business challenges,

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and we're doing so with
the modern data platform,

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but foundationally, all

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of this occurs within the
Oracle Cloud infrastructure

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that is our foundational
ecosystem for innovation.

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And let me just also say
that our, our proposition

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with the Oracle Cloud infrastructure

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and the modern data platform
is really to partner

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with the customers around
core use cases and,

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and solutions, bring in
other partners who can,

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can provide those industry
specific services like Nvidia,

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like cohere in the, um, AI
and generative AI space.

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But also we are, we are
stocking the shelves

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with key solutions that are, uh,

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and partners that are
specific to those industries.

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So I would ask, you know, just keep your,

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keep your eye on the ball as we continue

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to roll out additional partnerships, um,

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that will make the Oracle
cloud infrastructure

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truly an innovation ecosystem
as it relates to fraud,

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uh, detection.

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Um, our approach to the problem is,

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is really bringing together all that data.

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We then, you know, look at, um, you know,

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really applying kind of data science

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and AI services, um, to bring

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insights into claims
and risk stratification

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where we can predict, um,

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and recommend, um, optimized
actions on, on case management.

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And this is all being done again,

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inside the Oracle cloud
infrastructure, um, that is managed

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by a, a specific policy and
role-based access management.

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So the data go governance is secure,

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and we prebuilt all these functions

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and services to ensure, you know, security

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and in compliance with
any new, uh, policies

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or regulations that that roll out.

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So we're very excited
about what we can do.

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We're not doing this alone.

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It takes working with our customers

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who bring their own data.

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So we can do this in a, you
know, with, with real world, um,

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examples and partners.

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- Yeah, absolutely. And it
sounds like getting a, hold on,

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on fraud detection really
could save billions annually,

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not just for payers,
but for members as well.

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Um, and, and we know,

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we've heard payers consistently
talk over the last few years

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about using AI within their
fraud detection spaces.

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It, it's no surprise
everyone's talking about ai,

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- So it's really the same problem

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across payers and providers.

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So on the provider side, you
know, there is a real desire

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to improve, um, revenue cycle management

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because of, as you
mentioned, the implications

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for clinicians, uh,
improving quality of care,

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easing the burden on patients
and improving outcomes.

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And one of those challenges
is really in prior

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authorization, right?

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So prior authorization is
a massive challenge on the

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provider side, but we hear
from our customers on the payer

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side that they would like
to have ways to improve

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that process, that that is fraught

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with manual processes faxing.

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So we really envision, uh,

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working within the OCI
environment to bring together

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the payer and the provider
side to come up with, you know,

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prior authorization, uh,
solutions that, that,

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that can really, um, transform

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that whole continuum
across payer provider.

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- Yeah, absolutely.

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And Amy, to your point,
through our reporting,

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we have seen large health systems

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and payers begin to start these,

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these AI powered partnerships

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around prior authorization in different

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parts of the country.

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Um, but you, you brought up
generative AI specifically, Amy,

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so I have to ask, what is Oracle's

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strategy in this growing field?

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- Well, there's a <laugh>
I think there's a lot

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of confusion about what generative AI is.

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Um, uh,

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but put simply, I think our
sol our strategy related

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to generative AI is pretty simple.

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It's about using high powered computing

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and the modern data platform together

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with generative ai.

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So if you think about chat
GPT, right, very powerful.

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But I will say that that approach
is a generalized approach.

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It's looking at the AI not specific

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to a particular industry.

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And that has challenges, I
think, ethically with, you know,

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how it's applied in a
healthcare specific environment.

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What differentiates Oracle, um,

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and frankly our partnership with Cohere is

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that we're bringing
industry-based solutions

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for generative ai.

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This is part of what I mentioned
earlier about pre-building

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services and solutions,

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but it's really important to know

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that we are taking an industry
specific approach towards

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generative ai.

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And that makes, I truly
believe that that is

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what is gonna be the most meaningful

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and impactful, um, approach

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for our customers in
healthcare and life sciences.

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And because we have this
industry specific approach,

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our customers, when they
bring their sequestered data

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to our platform, um, it is protected.

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It is protected in the
context of the particular use.

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So if it's, if it's a clinical trial

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or if it's in, in, um, sort
of the claim space, um,

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all of those, uh,

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requirements are built into those industry

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specific, uh, solutions.

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And I can't emphasize this enough, it's,

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it's incredibly important

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because it, it means that we can work

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with our customer's data and
ensure that it's protected.

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So the Oracle Cloud platform

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and managed services
are prebuilt functions

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and services that are
enshrined with the security

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that is specific for
the particular use case.

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These will be pre-trained models.

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And I know this sounds kind of simple,

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but you bring your own data to
use these pre-trained models.

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And from, from the real data
that our customers bring,

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that's how we're going
to drive, uh, innovation

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and transformation, um,
that can be replicable

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and scalable, um, beyond
the individual customer.

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Uh, but our hope is within
the OCI Oracle cloud

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infrastructure environment,
we will develop

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meaningful solutions that
can have a bigger impact

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on the market beyond one
customer here or there.

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- Wonderful. Well, Amy,
thank you so, so much

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for taking the time to be
with us on the podcast today.

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It's been a pleasure speaking with you

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and hearing a little bit
more about Oracle's vision

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for healthcare, for your
customers and for AI technologies.

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We really appreciate it.

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- Thank you so much.
- I'd also like

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to thank our podcast sponsor Oracle.

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You can tune into more podcast
from Becker's Healthcare

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00:15:10,105 --> 00:15:12,965
by visiting our podcast
page at becker's hospital

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00:15:12,965 --> 00:15:13,965
review.com.

